Samsung mobile electronics latest initiative is Bixby. Bixby is a solution to the dilemma humans face when learning to adapt and use new technology. The Voice First system uses artificial intelligence to mesh learning concepts with user interface designs. Bixby is an intelligent assistant that learns about and adapts to its human users.
InJong Rhee is Samsung’s Executive Vice President for R&D, Software and Services. He explains, “Samsung has a conceptually new philosophy to the problem: instead of humans learning how the machine interacts with the world, it is the machine that needs to learn and adapt to us.”
Bixby offers mobile phone users three distinctive properties. Bixby will have the capability to support various tasks required by the mobile phone application when a conventional interface such as touching commands are used. This completeness property simplifies the way Bixby learns to perform tasks according to user commands. Behaviors will be more predictable.
The second Bixby property is context awareness. Users can reach out and use Bixby at any time to help them with touch, voice or other interactions whenever an application is needed. Cognitive tolerance is the third property. Bixby is capable of understanding commands given without having all the information needed to carry out the designated task or action. If more information is needed to complete the required task, Bixby will ask the user to fill in the blanks to help Bixby make the interface more natural and easier to use.
Bixby is a voice interface for the built-in features on mobile phones. Other capabilities include aiding computer vision, identifying places in photographs taken with a mobile phone and translating languages. The intelligent assistant is meant to be an “intelligent user interface” that helps humans control home electronics features. Samsung mobile electronics meshes together true, natural voice interfaces with local electronic commands.
Bixby is expected to debut on the market along with Samsung Galaxy S8. The Voice First system allows users to operate compatible apps solely by voice command. Users can mix voice and touch controls. According to Samsung, “Bixby will allow users to weave various modes of interactions including touch or voice at any context of the application, whichever they feel is most comfortable and intuitive.” For example, Bixby could open a reservation app. The user could use the touch screen to narrow down choices before Bixby will make the reservation.
Bixby will be more conversational by asking follow up questions regarding voice requests Bixby can’t understand. Samsung mobile electronics users won’t have to be careful regarding the way they phrase their requests and commands.